Scope
This policy covers personal data processed by Valena ("Valena", "we") through valena.in and the Valena cashback service. We follow the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and their rules. Contact for privacy matters: support@valena.in, Tronglaobi Awang Leikai, Moirang, Manipur – 795133, India.
What we collect
- Account details you provide: name, email address and, optionally, mobile number.
- Payout details: the UPI ID or bank account in your name that you ask us to pay.
- Support messages, including order screenshots you send for a missing-cashback request.
- Click and order data: the offer you opened and when, a click reference, and the order reference, date, eligible value, commission and status reported by the store or affiliate network. We never receive your card or payment details from stores.
- Technical data: IP address, device and browser type, and server logs used to operate and secure the service.
Why we use it
- Running your account.
- Recording orders, calculating cashback and showing its status.
- Paying approved cashback.
- Answering support requests and following up missing or rejected orders.
- Detecting fraud, abuse and duplicate accounts.
- Sending service emails. Promotional emails are sent only with your consent and include an unsubscribe option.
- Meeting legal, tax and accounting duties.
We rely on the consent you give when you register or contact us, and on the legitimate uses permitted by the Act, such as legal compliance.
Sharing
We don't sell personal data. We share it only where needed:
- Stores and affiliate networks receive a click reference so they can attribute your order. They don't receive your name, email or payout details from us for this.
- Payment providers receive payout details and amounts to transfer your cashback.
- Service providers such as hosting and email services process data on our instructions under contract.
- Government or law enforcement where Indian law requires, or to protect members and the service.
Retention
We keep account and cashback records while your account is active, and afterwards for as long as needed to settle outstanding cashback, handle disputes and meet legal record-keeping periods. Data no longer needed is deleted or anonymised.
Your rights
- Get a summary of your personal data and how it is processed.
- Have inaccurate or incomplete data corrected or updated.
- Have your data erased, except records the law requires us to keep.
- Withdraw consent. Without it we cannot record orders or pay cashback to you.
- Nominate someone to exercise your rights on your behalf in case of death or incapacity.
- Seek redress from us and, if unresolved, from the Data Protection Board of India.
Send requests from your registered email to support@valena.in with the subject "Privacy request". We may ask you to confirm your identity.
Grievance redressal
Complaints about data handling or the service can be sent to support@valena.in with the subject "Grievance". We acknowledge and resolve grievances within the timelines set by applicable law.
Security
We use HTTPS encryption, access controls and limited staff access to protect personal data. No system is fully secure. If a personal data breach occurs, we will notify affected members and the authorities as the law requires.
Cookies
See our Cookie Policy.
Age limit
Valena is only for people aged 18 or above. We do not knowingly process children's data. If you believe a person under 18 has registered, tell us and we will remove the account.
Updates
When this policy changes, we update the effective date above and inform members of material changes by email or on the website.