Store purchases
Valena does not sell products or services and does not receive payment for your purchases. You buy directly from the store. Cancellations, returns, replacements and refunds are handled by the store under its own policy, so please contact the store for these.
How cashback changes
- Cancelled orders earn no cashback; any recorded amount is removed.
- Fully returned or refunded orders earn no cashback.
- Partly returned orders earn cashback only on items kept, as reported by the store.
- Exchanges are often treated as returns, so the original order may not be approved.
- Later reversals by a store may be deducted from your balance or future cashback, as set out in the Cashback Terms.
Payout requests
You can cancel a payout request until it is processed by emailing support@valena.in from your registered address. A payout that fails, for example due to incorrect UPI or bank details, is returned to your Valena balance so you can correct the details and request it again.
Payments to Valena
Valena never takes payment for your store purchases. If Valena offers a paid service, its price and refund terms will be shown before you pay. If you believe Valena charged you in error, email the transaction details and we will investigate and refund any incorrect charge to the original payment method.
Contact
support@valena.in · Tronglaobi Awang Leikai, Moirang, Manipur – 795133, India